Refund policy
Returns
Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 20 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please send us an email BY USING THE CONTACT US PAGE
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
As we only sell one-of-kind-items we do not offer exchanges however we will give a refund as stated above. Please send us an email BY USING THE CONTACT PAGE and send your item to: Miklin Gems and Minerals, 118 Durham Street North, Madoc ON K0K 2K0, Canada.
Shipping
To return your product, you should mail your product to: Miklin Gems and Minerals, 118 Durham Street North, Madoc ON K0K 2K0, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 20 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please send us an email BY USING THE CONTACT US PAGE
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
As we only sell one-of-kind-items we do not offer exchanges however we will give a refund as stated above. Please send us an email BY USING THE CONTACT PAGE and send your item to: Miklin Gems and Minerals, 118 Durham Street North, Madoc ON K0K 2K0, Canada.
Shipping
To return your product, you should mail your product to: Miklin Gems and Minerals, 118 Durham Street North, Madoc ON K0K 2K0, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.